Customer Care Online
Tuesday February 19, 2019
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PlanetDNS Enterprise FAQ
How do I sign up for the Enterprise Service?
Where do I register my domain name for the Enterprise Service?
What name server DNS entries do I use for my domain name with the Enterprise service?
How do I transfer my domains DNS to PlanetDNS?
I would like to add another domain to my Enterprise Service, how can I do this?
How do I setup additional aliases for my domain name?
Will the software automatically update my IP to my domain when it changes?
I'm behind a router with the PlanetDNS Client, will it be able to update the WAN IP when it changes and not the LAN IP?
How do I test my domain name to make sure it is working?
Web and Web Port Redirection
Can I run my own webserver?
How do I access my website using my domain name?
Can I still run my own website if my ISP is blocking port 80?
Mail and Mail Port Redirection
Can I run my own mail server?
Can I still run my own mail server if my ISP is blocking port 25?
Can I receive e-mail for my Internet Name (or domain names) without running my own mail server?
Can I enable virus scanning in the software?
Can I enable automatic spam filtering in the software?
What is mail store and forward?
Do you store my mail in case my mail server goes offline or is un-available?
How much store and forward space does the Enterprise Service provide per domain?
Do I need to purchase the Enterprise Service before I can use it?
How do I purchase an additional domain for the Enterprise Service?
How do I purchase additional mail store & forward space for my domain name(s)?
Routers and Firewalls
What ports do I need to enable for the PlanetDNS Client to work?
What port(s) need to be opened in the router and firewall for web, mail, ftp, and remote access to work?
I had to format and re-install windows, how do I get my original authorization code and domain name back?
I have re-installed the software and I get a message "You have chosen an Internet that is already in use"?
Some tabs are missing in the software, how can I get them to show up?
When I try to connect to my Internet Name (or domain name), I get a "Page Cannot Be Displayed" message in my web browser.
Privacy and Security
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