Customer Care Online
Tuesday July 23, 2019
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Customer Care Online
PlanetDNS Pro FAQ
How do I sign up for the Pro Service?
Where do I register my domain name for the Pro Service?
What name server DNS entries do I use for my domain name with the Pro service?
How do I transfer my domains DNS to PlanetDNS?
I would like to add another domain to my Pro Service, how can I do this?
How do I setup additional aliases for my domain name?
Will the software automatically update my IP to my domain when it changes?
Will my Internet name (domain name) link to my router's WAN IP when it changes?
How do I test my Internet name (domain name) to make sure it is working?
How do I manage my domain names?
Web and Web Port Redirection
Can I run my own webserver?
How do I access my website using my domain name?
Can I still run my own website if my ISP is blocking port 80?
Mail and Mail Redirection
Can I run my own mail server?
Can I still run my own mail server if my ISP is blocking port 25?
Can I receive e-mail for my Internet name (domain name) without running my own mail server?
Can I enable virus scanning in the software?
Can I enable automatic spam filtering in the software?
What is mail store and forward?
Do you store my mail in case my mail server goes offline or is un-available?
How much mail store and forward is included in the Pro Service?
How can I view my mail relay queues for my Internet name (domain name)?
How do I purchase an additional domain for the Pro Service?
How do I purchase additional mail store and forward for my domain name?
Routers and Firewalls
What ports do I need to enable for the PlanetDNS Client to work?
What port(s) need to be opened in the router and firewall for web, mail, ftp, and remote access to work?
I had to format and re-install windows, how do I get my original authorization code and Internet Name back?
I have re-installed the software and I get a message "You have chosen an Internet name that is already in use."
Some tabs are missing in the software, how can I get them to show up?
When I try to connect to my Internet name (domain name), I get a "The page cannot be displayed" message in my web browser.
Privacy and Security
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