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| Troubleshooting
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I have re-installed the software and I get a message "You have chosen an Internet name that is already in use."
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- Retrieve your original authorization code from our website
You need to enter the authorization code from your original installation. You can have the authorization code e-mailed to you, by going to the Lost Authorization Code section on our website.
- Enter authorization code in the software
Open PlanetDNS Client software Properties after right mouse-clicking on the globe in the system tray. Then, click on the Account tab. Enter the authorization code you received from us in your e-mail (from Step 1) in the Authorization field and press the Activate... button.
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